Returns & Exchanges
At Ohne Project, we strive for perfection in every silhouette, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn items. We are committed to ensuring your wardrobe reflects your standard of quality and fit.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back and choose between a refund or exchange.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original, unworn condition.
- 3.Affix the Label
Download and print the pre-paid shipping label provided through our portal and securely attach it to the outside of your return parcel.
- 4.Drop Off and Track
Hand your package to the designated courier service and retain your tracking receipt; once received at our studio, your refund will be processed within 5-7 business days.